P&P Policies and Procedures Consulting
P&P Policies and Procedures Consulting

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Teaching & Mentoring

Designing and teaching a policies and procedures course online


The Business and Management Department for the University of California at Los Angeles (UCLA) Extension wanted to offer all its technical communication courses online. Because of his specialty in policies and procedures (P&P) and previous success in teaching his specialty on campus, UCLA Extension engaged Raymond Urgo to design, develop, and deliver a Web-based version of his course.


The online interaction with you and the students provideed an enriched learning environment that no traditional class can replace. MARIA E. MARQUEZ Policies & Procedures, Florida Power & Light Co.     He left me wanting more. TERRI AVIZIENIS Technical Communicator

Raymond transformed the classroom version of his course by applying principles of instructional design for online learning. He implemented such features of the Web-based software as online quizzes with instant feedback and forums for e-mail message discussions.


UCLA Extension has offered Raymond’s P&P course internationally for ten years. It is the world’s first Web-based, continuing-education course, addressing P&P as a communication discipline. UCLA Extension and Raymond consistently received high praise for this course, thereby enhancing knowledge in students and the reputation for the school internationally.

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