Coaching on career transition into policies and procedures
Situation
The manager of a customer service department in a mid-size company was seeking a transition to a career in policies and procedures (P&P) documentation and with a different employer. She was experiencing difficulty finding suitable information about the P&P discipline and employment opportunities. She was somewhat uncertain about repositioning her talents and at times felt discouraged. At the advice of three people in the technical communication profession, she contacted and then engaged Raymond Urgo for career advice and coaching.
Action
Raymond advised the client on trends, talents, needs, opportunities, and resources for a P&P career. He coached her in identifying her career talents, values, and goals. He also coached her in adopting a marketing strategy (including positioning, resume design, interviewing tactics, and potential opportunities) best suited to her background and goals.
Results
Since engaging Raymond’s coaching services in 1998, this former client has been continuously employed in P&P opportunities. She has evolved her talents as a P&P specialist focused on a financial services niche and is readily in demand. Raymond has even contracted her for assistance with his corporate client projects.
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