P&P Policies and Procedures Consulting
P&P Policies and Procedures Consulting

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Advise on Policies and Proceddures

Advising on best practices in policies and procedures

Situation

An officer of The Boeing Company (then McDonnell Douglas) was suddenly assigned responsibility to oversee the company’s policies and procedures (P&P) systems. The officer had little knowledge of the role and function of P&P systems. The staffs of the P&P groups were struggling on how to improve their P&P documentation practices. They were curious how their P&P practices compared to those at similar companies. Lacking extensive knowledge in this specialty, Boeing engaged Urgo & Associates for expert advice on P&P.

Action

Thank you for the most informative, instructive, and motivating consultation! I was so impressed with your amount of knowledge. I thoroughly enjoyed your enthusiasm. DIANE PISKULIC Technical Communicator, Teledyne Electronic Technologies

Urgo & Associates facilitated consultative sessions to understand Boeing’s overall approach and challenges with P&P. We educated and advised the Boeing groups on methods, resources, and emerging trends in P&P. We collaborated with the groups to devise best practices for their P&P needs, such as documentation approaches, positioning and developing the P&P staffs, and delivering information online.

Results

Our expertise helped Boeing’s officer and P&P staffs become readily knowledgeable about best practices in P&P for themselves. They learned how to position their role with P&P, what critical needs to focus on, and what actions to take to be a more competitive industry leader through P&P communications. The officer and P&P staffs also became more confident and team focused in their pursuits with P&P practices at Boeing.

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