P&P Policies and Procedures Consulting
P&P Policies and Procedures Consulting

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Webinar on Task Analysis for Developing
Policies & Procedures Content

Title: Task Analysis for Developing Policies & Procedures Content Users
Need and Prefer

Date: Tuesday, October 19, 2010

Time: (12:00pm EDT) internationally accessible webinar

Duration: 60 minutes including questions and answers

Description: In this presentation filled with anecdotes and examples, Raymond Urgo presents the principles and techniques for analyzing business processes and tasks that enable you to design policies and procedures topics and content that are performance- not subject-based. He reveals his tips on applying the task analysis method and its results to demonstrate a business need, build rapport, and manage content development projects effectively.

Presenter: Raymond Urgo is an internationally recognized expert, educator, leader, author, and speaker in policies and procedures communication. His firm, Urgo & Associates, provides consulting services on the development and management of policies and procedures systems and information in organizations, and it publishes the award-winning e-newsletter The Policies & Procedures Authority.

Sponsor: Society for Technical Communication – the world’s largest professional organization for technical writers and editors, content developers, documentation specialists, instructional designers, information architects, usability and human factors professionals, visual designers, and Web designers and developers – anyone whose work makes technical information available to those who need it.

Who should attend?:

  • Policy & Procedure Managers, Analysts and Writers
  • Instructional Designers and Performance Improvement Specialists
  • Organizational Developers and Business Analysts
  • Regulatory Affairs, Compliance & Quality Assurance Managers
  • Executives, Consultants, and Project Managers

Fee: Non-STC members $49; STC members $39; STC Policies & Procedures SIG members $29.

Register: Society for Technical Communication

For further information, contact Raymond Urgo at rurgo@urgoconsulting.com or 323-851-6600.