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2012 – May - June The Policies & Procedures Authority The newsletter about the art of transforming workplace learning and performance through Policies & Procedures Communication
 

In This Issue

P&P in Organizations

How Many Organizations Have “Written” Policies & Procedures for their Operations?

- Raymond E. Urgo

One of the most common mistakes by more than 55 percent of organizations is not having a policies and procedures (P&P) content development process in place, or having a process in place that is partially or inconsistently followed. Read article.

Quote for P&P Wisdom

If you can’t describe what you are doing as a process, you don’t know what you’re doing.

We should work on our process, not the outcome of our processes.

W. Edwards Deming (1900-1993) Quality guru

For insight into the role of the process for developing policies and procedures, read the article Importance of Having and Following a Policies & Procedures Content Development Process.

P&P Vocabulary

Refresh or enhance your understanding of the policies and procedures body of knowledge vocabulary.

Policies & Procedures Content Development Process:
A systematic way by which members of an organization can participate together in planning, designing, communicating, publishing, and maintaining their content about performing their organizational work practices, so they become official and controlled.

For further information about the role of this type of process in organizations, read the article Importance of Having and Following a Policies & Procedures Content Development Process.

Coming Events

Between June and September 2012, Raymond Urgo will be delivering several educational webinars on a variety of subjects concerning policies and procedures. These webinars are being offered complimentary worldwide under the sponsorship of the leading software companies in the policies and procedures marketplace. View events.

Recent Past Webinars – Recordings and Slides

During May through June 2012, Raymond Urgo delivered several educational webinars on a variety of subjects concerning policies and procedures. These webinars were sponsored by leading software companies in the policies and procedures marketplace. Access recordings and slides.

Urgo & Associates, policies and procedures consulting practice, assists organizations and professionals by

Advising on P&P

Developing P&P

Teaching & Mentoring

Coaching

Speaking

Raymond Urgo

Raymond E. Urgo

Principal of Los Angeles- based Urgo & Associates is an internationally recognized expert on the development, communication, and management of policies and procedures systems and information in organizations. Read more about Raymond.

 

 

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