If you’re having trouble viewing this email, you can read it online.

 
2011 – JAN-FEB The Policies & Procedures Authority The newsletter about the art of transforming workplace learning and performance through Policies & Procedures Communication
 

In This Issue

Message About Newsletter

The Policies & Procedures Authority Goes Bimonthly

Due to its increasing popularity, The Policies & Procedures Authority goes from a quarterly to a bimonthly publication. Read message.

P&P in Organizations – Ask the P&P Expert

Five Essential Components of an Effective Policies & Procedures Program

- Raymond E. Urgo

Our organization desperately needs to establish formal policies, procedures, and standards, but what actually makes up an effective policies and procedures (P&P) program? Read article.

Quote for P&P Wisdom

A system [or program] is a network of interdependent components that work together to try to accomplish the aim of the system [or program]. A system [or program] must have an aim. Without the aim, there is no system [or program].

- W. Edwards Deming (1900-1993) Quality guru on statistical methods for quality control

To learn the interdependent components that work together to accomplish a policies and procedures program that aims to provide content as a continuous performance-based resource, read the article Five Essential Components of an Effective Policies & Procedures Program.

P&P Vocabulary

Refresh or enhance your understanding of the policies and procedures body of knowledge vocabulary. Read column.

Urgo & Associates, policies and procedures consulting practice, assists organizations and professionals by

Advising on P&P

Developing P&P

Teaching & Mentoring

Coaching

Speaking

Raymond Urgo

Raymond E. Urgo

Principal of Los Angeles- based Urgo & Associates is an internationally recognized expert on the development, communication, and management of policies and procedures systems and information in organizations. Read more about Raymond.

 

 

SUBSCRIBE TO
THE P&P AUTHORITY

FORWARD TO A COLLEAGUE

READ PAST ISSUES

ASK P&P EXPERT

FEEDBACK & SUGGESTIONS