Refresh or enhance your understanding of the policies and procedures body of knowledge vocabulary.
User Identifier Tool: The two-by-two matrix, designed by Urgo & Associates, that enables clients to visualize categories of users so that they can uncover all potential users who will benefit from the P&P information, thereby maximizing the value of P&P to an organization.
Internal users: Users with roles “inside” the defined organizational context, such as a department(s) or company.
External users: Users with roles “outside” the defined organizational context, such as a department(s) or company.
Intended users: Users for whom the P&P information is designed to be used in full or in part.
Non-intended users: Users with roles for whom the P&P information is not purposely designed, but who would benefit by referring to the information in full or in part.
For further information about identifying potential users of policies and procedures information, read the article The User Identifier—Helpful Tool for Uncovering Additional Value of Policies & Procedures.