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2009 – 1ST QUARTER The Policies & Procedures Authority The newsletter about the art of transforming workplace learning and performance through Policies & Procedures Communication
 

In This Issue

P&P Information Products – Ask the P&P Expert

Reducing Employee Reading Time to Follow Procedures

- Raymond E. Urgo

How can we reduce the amount of time needed for employees to read instructions, so they can easily follow procedures? Is there a way to layout the procedure and the supplementary information so it is not intertwined? Read article.

P&P Practitioner

Drawing the Line between Analyzing and Performing Organizational Practices

- Raymond E. Urgo

How prepared are you, as a policies and procedures (P&P) professional, to draw the line if you are asked to change hats from your analyst role to the role of performing the tasks of the organizational practices you are documenting? Read article.

P&P Vocabulary

Refresh or enhance your understanding of the policies and procedures body of knowledge vocabulary. Read column.

Coming Events

Raymond Urgo will be delivering presentations and a free Webinar on best practices in policies and procedures communication and on the evolving role of workplace learning and performance professionals in today’s economy. View events.

Urgo & Associates, policies and procedures consulting practice, assists organizations and professionals by

Advising on P&P

Developing P&P

Teaching & Mentoring

Coaching

Speaking

Raymond Urgo

Raymond E. Urgo

Principal of Los Angeles- based Urgo & Associates is an internationally recognized expert on the development, communication, and management of policies and procedures systems and information in organizations. Read more about Raymond.

 

 

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