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2008 – 1ST QUARTER The Policies & Procedures Authority The newsletter about the art of transforming workplace learning and performance through Policies & Procedures Communication

In This Issue

Welcome Message

Welcome to the First Issue of The Policies & Procedures Authority

- Raymond E. Urgo

Designed for workplace professionals, this newsletter is dedicated to one thing that people within any workplace environment need–policies and procedures communication. Read message.

Feature Article

Defining Policies & Procedures – Three Perspectives

- Raymond E. Urgo

How do practitioners define policies and procedures? An informal survey by a professional association suggests that most respondents define policies and procedures from a limited perspective. Here are three perspectives from which you can think, speak, and act in today’s workplace. Read article.

P&P TrendWatcher

What’s Causing the Popularity of Policies & Procedures?

- Raymond E. Urgo

Policies and procedures (P&P) is a critical resource for workplace learning and performance needs. These needs cast a new light on the role P&P plays in today’s organizations. What is causing the buzz of interest in P&P? There are five trends that contribute to P&P’s growing popularity. Read article.

Quote for P&P Wisdom

If policies and procedures communication is about accomplishment in the workplace, remember this six-word quote.

Beginning is half of every action.
– Proverb

P&P Vocabulary

Refresh or enhance your understanding of the policies and procedures body of knowledge vocabulary. Read column.

Urgo & Associates, policies and procedures consulting practice, assists organizations and professionals by

Advising on P&P

Developing P&P

Teaching & Mentoring



Raymond Urgo

Raymond E. Urgo

Principal of Los Angeles- based Urgo & Associates is an internationally recognized expert on the development, communication, and management of policies and procedures systems and information in organizations. Read more about Raymond.






Coming Events

Raymond Urgo will be delivering seven events on policies and procedures communication March through June in New York City, Philadelphia, Southern California, and via the Web internationally. These events are being sponsored by professional associations or UCLA Extension. View events.